CANCELLATION POLICY
At Palloro, certain products may be purchased through subscription or pre-order. This document explains how you can manage, modify, or cancel such orders in accordance with our terms and applicable consumer protection laws.
SUBSCRIPTIONS
By subscribing to a product, you will receive periodic deliveries according to the duration and frequency you have selected. Your payment information will be securely stored, and you will be charged for each delivery unless you choose a prepaid plan. Some subscriptions may renew automatically at the end of their billing period. If you do not wish to renew, you can cancel your subscription at any time before the renewal date from your Palloro account. You may modify or cancel your subscription at any time through the cancellation link provided in your order confirmation emails. For additional details regarding refunds or returns, please refer to our Refund Policy. Palloro is committed to transparent subscription management, allowing full control over your recurring orders with no hidden charges.
PRE-ORDERS
A pre-order represents the purchase of an item that is not yet available in stock. Depending on the product and release schedule, we may either: Delay payment processing until the product becomes available, or Charge the order in advance to reserve your item. You may cancel a pre-order as long as the product has not yet been prepared for shipment. If your pre-order has not been processed, the full amount paid will be refunded. If your order has already been processed or shipped, cancellation will not be possible. However, you may still request a refund in accordance with our Refund Policy. For additional assistance, please contact our Customer Care Team via support@palloro.com .
ADDITIONAL INFORMATION
All cancellations and refund requests are handled in compliance with international consumer protection standards and the European Directive on Distance Selling (Directive 2011/83/EU). Refunds will be issued using the same payment method used at purchase, unless otherwise agreed with the Client.
Note
Palloro reserves the right to update this Cancellation Policy to align with new legal or operational requirements. Any modifications will be published on this page with an updated effective date.
Last Updated: October 2025
For any inquiries, please contact: support@palloro.com