FAQs

Palloro offers worldwide shipping for all our premium padel rackets, apparel, and accessories. If your country does not appear in the checkout list, please contact us at support@palloro.com and our team will help you complete your purchase. We’re committed to making our luxury padel gear accessible to players everywhere.

Shipping costs depend on your location and order value. You can easily view your exact rate at checkout once your shipping address is entered. For most European countries, orders over €65 qualify for free delivery. At Palloro, we partner with trusted couriers to ensure fast, secure, and reliable shipping for all padel products worldwide.

Yes, you can modify your shipping details as long as your order has not yet been dispatched. Please contact us immediately at support@palloro.com with your order number. Our customer service team will make sure your Palloro padel order reaches the correct destination without delay.

Once your purchase is confirmed, you’ll receive an order tracking email with live shipping updates. If you have a Palloro account, you can also monitor your order progress under “Order History” at any time. You’ll be notified automatically when your premium padel gear is shipped and on its way to you.

Unfortunately, once an order has been shipped, it can no longer be cancelled. However, you can refuse delivery or request a return once you receive the package through our Returns Portal. For urgent issues, please contact support@palloro.com — our team will assist you promptly. Your satisfaction is always our top priority at Palloro Padel.

Estimated delivery times for Palloro orders are as follows: Spain (Mainland): 24–48 business hours Balearic Islands: 2–3 business days Canary Islands: 5–10 business days Europe: 2–5 business days International Orders: 5–15 business days depending on customs clearance and destination country All delivery times are counted in business days and exclude weekends or holidays. Every Palloro package is shipped with care to ensure your padel equipment arrives quickly and in perfect condition.

At Palloro, we stand behind the quality of our premium padel rackets, apparel, and accessories. If you are not completely satisfied with your purchase or need a different size, you may request a return or exchange within the eligible period. All items must be in perfect condition, unused, and returned in their original packaging — just as received from the factory. We cannot accept returns of products that have been used, unsealed, personalized, or customized (for example, engraved or printed rackets). Our goal is to ensure every Palloro player receives only flawless, brand-new equipment.

You can easily start your return or exchange request through our Palloro Returns Portal — a dedicated system designed to make the process fast and transparent. You’ll find all the details and conditions in our official Return Policy section. Please read it carefully and, if you have any questions, reach out to us anytime at support@palloro.com . Our customer service team will guide you step-by-step to ensure a smooth experience.

Every Palloro product goes through strict quality control before leaving our facility. However, if you believe your padel racket or item has a manufacturing defect, contact us immediately at support@palloro.com . Our quality department will inspect your case and determine whether it qualifies as a factory fault under our warranty. If your item was purchased from an authorized retailer, please contact that store or distributor directly to process the claim. You can review our Warranty Policy on our website for full details.

Approved refunds are always processed through the original payment method used at checkout. Once your returned item is received and inspected, the refund will typically appear in your account within 2–5 business days. Processing times may vary slightly depending on your bank or payment provider. At Palloro, we’re committed to providing a secure and transparent refund process, ensuring your trust and peace of mind with every purchase.

Absolutely. Shopping online at Palloro is 100% secure. Our website uses SSL encryption and advanced security certificates to ensure that all your personal and payment details remain completely private. Your data is never stored or shared, giving you total confidence when purchasing your premium padel rackets and accessories.

You can check out as a guest or create a Palloro account for a faster experience next time. Having an account lets you easily track your orders, manage returns, and access exclusive offers. We only request essential details — name, email, billing, and shipping address — and protect them in full compliance with international data privacy standards.

After completing your payment, you’ll receive an order confirmation email from Palloro within minutes. If you don’t see it in your inbox, please check your spam or promotions folder. Still unsure? Contact us at support@palloro.com and we’ll gladly verify your order status for you.

If your payment fails, try again after confirming that your details are correct or contact your bank for verification. You can also choose PayPal for an extra-secure alternative. If the issue persists, simply reach out to support@palloro.com — our team will help finalize your order quickly so you don’t miss out on your premium Palloro gear.

Occasionally, our security system may automatically cancel orders flagged as potentially fraudulent. If this happens, don’t worry — the payment is immediately voided, and you can safely place a new order using PayPal or a verified credit card. For any doubts, please contact support@palloro.com , and our team will assist you directly. At Palloro, your safety and satisfaction come first.

You can easily find your size using the Palloro Size Guide available on each product page. The guide includes detailed measurements for padel shoes, apparel, and gloves to help you find your perfect fit. If you’re unsure, contact us at support@palloro.com — our team will gladly assist.

Of course. Our experts can help recommend the ideal pair of Palloro padel shoes based on your playstyle, foot shape, height, and movement patterns. Email us at support@palloro.com with a few details, and we’ll help you select the shoe that best enhances your performance and comfort on court.

To find your perfect fit, measure your foot length and compare it with the chart in our Palloro Size Guide. If you’re between two sizes, we recommend choosing the larger one for greater comfort — especially if you wear orthotic insoles or prefer a relaxed fit. Our guide ensures every Palloro padel player can choose confidently and perform at their best. Check the full Size Guide on our website for exact conversions and recommendations.