FAQs

Palloro ships to every country worldwide.
All orders are fulfilled directly from our facility and delivered through trusted international couriers. If your country does not appear during checkout, contact us at support@palloro.com and our team will process your order manually.

All orders over $100 qualify for free worldwide shipping, no exceptions, no minimum order restrictions by region. For orders below $100, shipping costs are calculated automatically at checkout based on your delivery address.

All orders are processed and dispatched within 1–2 business days of purchase confirmation. Estimated delivery times from dispatch:

United States: 7–10 business days
Europe: 5–8 business days
Rest of World: 7–14 business days

Delivery times are calculated in business days and exclude weekends and public holidays. You will receive a tracking number as soon as your order is shipped.

A tracking link is sent to your email address as soon as your order is dispatched. You can monitor your shipment in real time at any point. If you have a Palloro account, your full order history and tracking information are always accessible under Order History.

Once an order has been shipped, it can no longer be cancelled as a pre-shipment cancellation. After delivery, the Return Policy may apply. If you need assistance, use the Contact Us page.

Address changes are accepted provided your order has not yet been dispatched. Contact us immediately at support@palloro.com with your order number. Once an order enters the shipping process, we are unable to redirect it.

Eligible items purchased directly from palloro.com may be returned within 30 calendar days after delivery. The item must not have been played with or used beyond reasonable inspection. It must be clean, undamaged and unaltered, with its original packaging, protective materials, accessories and bundle components included. See the Return Policy for full details. Mandatory consumer rights remain available.

Use the Contact Us page before sending anything back. Include your order number, the email used for the order, the item concerned and a brief explanation. Add clear photographs if the item is damaged, incorrect or appears defective. Wait for return instructions and the correct destination before shipping the item.

Use the Contact Us page as soon as reasonably possible. Include your order number, a clear description and photographs of the item, packaging and shipping label where relevant. Prompt notice helps us investigate shipping damage, but it does not limit mandatory rights available to you. We will review the information and confirm the appropriate solution.

For an eligible change-of-mind return, you pay the return shipping cost. Use a tracked service, pack the item securely and keep the shipping receipt. For an approved incorrect, transit-damaged or defective item, PALLORO covers the return solution. Follow the instructions provided before sending anything back.

Approved refunds are issued to the original payment method within 5 business days after the returned item is received and inspected. Store credit is used only if you choose it. Your bank or payment provider may need additional time to display the credit. If 10 business days have passed since we confirmed that the refund was issued, use the Contact Us page.

Yes. Every transaction on palloro.com is processed exclusively through PayPal, one of the most trusted and widely used payment platforms in the world.
PayPal provides industry-leading fraud protection, encrypted payment processing, and full buyer protection on every eligible purchase.
Your financial details are never shared with or stored by Palloro at any point. You can complete your purchase with complete confidence, whether you pay directly via PayPal or use your credit or debit card through PayPal's secure checkout.

No. You can complete your purchase as a guest without registering. Creating a Palloro account is optional but gives you access to order tracking, return management, and early access to new releases.

An order confirmation email is sent to your registered email address within minutes of completing your purchase. If you do not receive it within 15 minutes, check your spam or promotions folder. If the issue persists, contact support@palloro.com with your name and the email used at checkout.

Verify that your card details are entered correctly and that your billing address matches your bank records. If the issue continues, try an alternative payment method or contact your bank directly. You can also reach us at support@palloro.com and our team will assist you in completing the transaction.

Each PALLORO racket has a distinct verified construction and playing profile:

Golden Crown - Round / Control. 3K Carbon face, EVA Medium core, Intermediate.

White Monarch - Teardrop / Balance. 12K Carbon face, EVA Medium-Hard core, Advanced.

Aurum Noir - Teardrop / Balance. 3K Carbon face, EVA Medium core, Intermediate.

Imperium X - Teardrop / Balance. 12K Carbon face, EVA Medium-Hard core, Advanced.

Jungle Apex - Diamond / Power. 12K Carbon face, EVA Medium-Hard core, Advanced.

VoltStrike - Teardrop / Balance. 12K Carbon face, EVA Medium-Hard core, Advanced.

VoltStrike and White Monarch share the same technical specification and differ only in color and visual identity.

As a general guide:

Intermediate: Golden Crown and Aurum Noir.

Advanced: White Monarch, Imperium X, Jungle Apex and VoltStrike.

Player level describes how much technique the racket demands, not its quality. If you are unsure which racket suits your game, use the Contact Us page and include your playing level, frequency and preferred style.

Within the PALLORO range, 3K and 12K describe the racket face construction. The K number alone does not determine the quality or player level of a racket.

PALLORO's 3K Carbon and EVA Medium combination, used in Golden Crown and Aurum Noir, has an attacking character and is less forgiving of off-center contact.

The 12K Carbon and EVA Medium-Hard combination, used in White Monarch, Imperium X, Jungle Apex and VoltStrike, provides a balanced profile for both attacking and defensive play.

Shape, core and surface construction should be considered together when choosing a racket.

Balance point describes how a racket's weight is distributed between the handle and the head.

PALLORO does not currently publish verified balance-point measurements for its individual rackets. For this reason, we do not classify a model as head-heavy, evenly balanced or head-light without confirmed measurement data.

Use the verified shape, face construction, core, surface and player level when comparing the rackets.

Yes. Use the Contact Us page and include your playing level, playing frequency, preferred court position and what you would like to change about your current racket. Our team will review the information and recommend the most suitable option.

No size selection is required when ordering a racket. Dimensions vary by model:

Imperium X, VoltStrike and White Monarch: 46 × 26.2 × 3.8 cm.

Golden Crown: 46 × 26.6 × 3.8 cm.

Jungle Apex: 46.5 × 26.5 × 3.8 cm.

Aurum Noir: 46 × 25.4 × 3.8 cm.

All six rackets have a target weight of 365 g.

Grip dimensions vary by model:

Imperium X, VoltStrike, White Monarch and Golden Crown: 12.5 cm grip length and 10.4 cm handle circumference.

Jungle Apex: 14 cm grip length and 13 cm handle circumference.

Aurum Noir: 13 cm grip length and 13 cm handle circumference.

An overgrip can be added if you prefer additional thickness.