Terms of service

LEGAL CONDITIONS

This document defines the contractual terms that govern the purchase of products and services through palloro.com, operated by Palloro Sports LTD (hereinafter “the Provider”). By using this website, browsing it, or making a purchase, the Client acknowledges and agrees that: They have read, understood, and accepted the conditions stated herein. They are of legal age and have full capacity to enter into binding agreements. They accept full responsibility for all obligations derived from this document. These Terms of Service apply to all sales and interactions made through palloro.com. The Provider reserves the right to modify or update these Terms at any time. Any changes will not affect orders placed prior to the modification.

IDENTITY OF THE PARTIES

The Provider of the products and services offered on this website is Palloro Sports LTD, a global sporting goods company specializing in premium padel equipment and apparel. Corporate Details: Registered office: 1100 East 16th Street, Los Angeles California 90021, United States Tax ID: EU-B98412376 Email: support@palloro.com Customer Service: +1 (323) 686-3262 The Client refers to any user who creates an account or makes a purchase through the website. The Client is responsible for ensuring that all personal information provided is accurate and up to date.

PURPOSE OF THE CONTRACT

The purpose of this contract is to establish the legal framework governing the sale of Palloro products between the Provider and the Client. Upon completing an order and accepting these Terms, a contractual relationship is created that obligates the Provider to deliver the selected goods and the Client to make payment in accordance with the conditions set forth herein. All Palloro products are described in detail on the website, including specifications, prices, and availability. The Provider is committed to maintaining accuracy and transparency in all published information.

PURCHASE PROCEDURE

Purchases through palloro.com can be made in English or other supported languages clearly indicated on the site. To place an order, the Client must: Create a customer account or proceed as a guest. Select the desired products and add them to the cart. Confirm shipping details and billing information. Choose a payment method (credit/debit card, PayPal, or other secure options). Review the order summary and confirm the purchase. Upon confirmation, the Client will receive an automatic email summarizing the order details, including price, shipping method, and estimated delivery time.

PRICING AND OFFER VALIDITY

All prices displayed on palloro.com are final retail prices and include applicable taxes (VAT) unless otherwise stated. Prices are expressed in Euros (€) by default and may be converted automatically for other currencies depending on the Client’s location. Product availability and prices may vary based on stock, region, and promotional offers. The Provider reserves the right to modify prices, descriptions, or availability without prior notice, while maintaining transparency for confirmed orders.

DELIVERY ZONES

Palloro ships worldwide, with regional logistics centers operating within Europe, North America, and selected international destinations. Current delivery zones include (but are not limited to): Europe (EU & UK), United States, Canada, Latin America, Australia, and selected Middle Eastern countries. Shipping availability and delivery times will be clearly displayed at checkout. Orders may be restricted based on customs regulations or carrier limitations.

PAYMENT METHODS

Palloro accepts the following payment methods: Credit/Debit Cards (Visa, MasterCard, American Express) PayPal Apple Pay / Google Pay All transactions are processed through secure encrypted gateways. Palloro does not store credit card details on its servers.

TAXES AND CUSTOM DUTIES

All prices include applicable Value Added Tax (VAT) according to EU directives. International customers may be subject to additional custom duties, import taxes, or brokerage fees upon arrival of goods in their country. These charges are determined by local customs authorities and are the sole responsibility of the Client. Palloro is committed to providing transparent tax and duty information at checkout whenever possible.

GIFTS AND PROMOTIONS

From time to time, Palloro may offer promotional items or gifts with purchase. Such items are available while supplies last and may be replaced with products of equal or higher value if necessary. Promotional items are not refundable or exchangeable for cash. In the case of product returns involving promotional items, the Client must return the gift as well or pay its retail value. Palloro reserves the right to modify or cancel promotions at any time while maintaining fair practice and compliance with global e-commerce standards.

GOVERNING LAW AND JURISDICTION

These Terms are governed by the applicable international consumer protection laws and the E-Commerce Directive (2000/31/EC) of the European Union. Any disputes shall be resolved in accordance with recognized principles of international private law, under the jurisdiction of competent courts in the Client’s country of residence, as provided by global consumer legislation. By using palloro.com, the Client acknowledges acceptance of these Terms and Conditions as legally binding. For any questions or legal concerns, please contact: 📧 info@palloro.com

Terms of Service