Terms of Service

Scope and acceptance

These Terms of Service govern access to palloro.com and any order accepted through the store. By using the website, creating an account or submitting an order, you agree to these terms and the other policies available through the website footer.

If you do not agree, do not use the website or submit an order. Mandatory rights available under applicable consumer law are not excluded or reduced by these terms.

Trade name and seller information

PALLORO is the trade name used on this website. The name alone should not be read as a statement of a registered company, registration number, tax number or registered office.

Before completing a purchase, review the seller, contact and transaction information shown at checkout and in the order records. If information needed to identify the responsible seller is unclear, contact us before ordering.

Eligibility and accounts

You must have legal capacity to enter into a purchase contract or use the website with any permission or supervision required by applicable law.

You are responsible for accurate information and for protecting your account credentials. Access may be restricted where reasonably necessary to protect customers, the website or legal compliance.

Products and availability

We aim to present product descriptions, images, specifications, prices and availability accurately. Screen settings, lighting and normal production variation may cause visual differences.

Products, bundles and promotional items are subject to availability. If an item becomes unavailable after an order is submitted, we will contact you and provide an appropriate solution, which may include cancellation and refund of the affected item.

Product information is not medical or professional advice and does not create a result or performance guarantee.

Orders and acceptance

Submitting an order is an offer to purchase the selected products. An automated acknowledgement confirms receipt of the order but does not necessarily mean the order has been accepted.

An order may be rejected or cancelled before dispatch for legitimate reasons, including stock or pricing errors, payment failure, suspected fraud, delivery restrictions or legal requirements. If payment was captured for an order that is not accepted, the captured amount will be refunded.

Order limits may apply where reasonably necessary to protect availability, prevent misuse or comply with law.

Pricing, taxes and payment

The applicable product price, currency, shipping charge, taxes and total are shown before the order is submitted. Prices may change, but a later change will not alter an accepted order unless a correction is legally permitted and agreed.

Only the payment methods displayed at checkout are available. Payment providers may perform authorization, identity, security and fraud checks under their own terms.

Customs duties, import taxes and related charges are handled as described at checkout and in the Shipping Policy. Where checkout states that duties are included, those duties should not be charged again on delivery.

Shipping and delivery

Available delivery methods, charges and estimated timeframes are shown at checkout and explained in the Shipping Policy. A delivery estimate is not a guaranteed arrival date unless expressly stated.

You are responsible for providing a complete and accurate delivery address. Address changes requested after dispatch may not be possible, and reasonable rerouting or reshipping costs caused by customer-provided errors may be charged to the customer.

If the addressing error was caused by PALLORO, the reasonable correction or replacement cost will be covered. Lost, damaged, delayed or incorrectly delivered shipments are handled under the Shipping Policy and applicable law.

Cancellations, returns and refunds

To request an order cancellation before dispatch, follow the Cancellation Policy. Cancellation cannot be guaranteed after processing or dispatch has begun.

Eligible products may be returned within 30 calendar days after delivery under the conditions in the Returns & Refunds Policy. For a change-of-mind return, the customer pays return shipping unless mandatory law requires otherwise.

Approved incorrect, transit-damaged or defective items are handled without return-solution cost to the customer. Approved return refunds are issued within five business days after the returned item is received and inspected. A payment provider may require additional processing time.

Faulty products and warranty

Legal rights for faulty, damaged, incorrect or misdescribed goods remain available regardless of any voluntary return promise or commercial warranty.

Where a separate PALLORO warranty applies, its scope, duration, exclusions and claim process are governed by the warranty terms provided with or linked to the relevant product.

Bundles, gifts and promotions

A bundle return must include the products, accessories and complimentary items supplied with it unless otherwise agreed in writing. Where permitted by law, the disclosed value of a missing or non-returnable component may be deducted from the refund.

Promotion terms shown with an offer form part of these terms. Promotions have no cash value unless expressly stated and may not be combined where the published conditions say otherwise.

Acceptable use and intellectual property

You may use the website only for lawful personal or commercial purchasing purposes. You must not interfere with store operation, bypass security, misuse accounts, introduce harmful code, scrape restricted data or use the website to violate another person’s rights.

The PALLORO name, logos, product names and original website content may be protected by applicable intellectual-property laws. Access to the website or purchase of a product does not transfer rights in that content.

Liability

Nothing in these terms excludes liability or remedies that cannot legally be excluded. To the extent permitted by law, PALLORO is not responsible for indirect or unforeseeable loss, loss caused by misuse, or loss caused by events outside reasonable control.

The website may occasionally be unavailable for maintenance, security or technical reasons. We do not promise uninterrupted or error-free access.

Applicable law and dispute resolution

Applicable law depends on the responsible seller, the transaction and any mandatory protections connected with the customer’s location. These terms do not replace or waive mandatory consumer rights.

Please contact us first so that a concern can be reviewed directly. This does not prevent either party from using a court, regulator or dispute-resolution process available under applicable law.

Changes to these terms

These terms may be updated when the website, products, operations or legal requirements change. The version in effect when an order is accepted generally applies to that order unless a change is required by law or agreed with you.