At Palloro, we take pride in delivering every order with precision and care. All shipments are sent directly to the address provided by the customer during checkout. Please ensure your information is accurate — we cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete details.

Our average delivery time is 2–7 business days, depending on your location and product availability. You’ll receive real-time updates on your shipment’s progress and notifications in case of unexpected delays.

In special cases involving digital purchases or pre-orders, customers will receive clear instructions via email regarding the next steps. Each Palloro package is handled with strict quality control to ensure your gear arrives in perfect condition — ready for performance on the court.

We believe in transparent and fair shipping rates designed to give our customers the best experience possible. Below you can find the key details about our shipping policy:

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  Shipping Costs: Calculated automatically at checkout based on your delivery zone.
  
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  Customs & Duties: For destinations outside the EU, local taxes or import duties may apply and are the customer’s responsibility.
  
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  Payment Methods: We accept all major cards, PayPal, Google Pay, Apple Pay, and secure local payment options.
  
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  Delivery Time: Estimated between 2–7 business days, depending on your region and courier service.
  
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  Shipment Tracking:
  
   – Spain & EU orders: handled via SEUR with real-time tracking link.
  
   – International orders: shipped securely via FEDEX with full tracking support.
  
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  Customs Payments:
  
   1. Customer assumes customs fees — benefit from reduced rates.
  
   2. Customer refuses customs fees — import taxes must be paid upon delivery.
  
   3. Special Territories (e.g., Canary Islands): Palloro covers shipping; customer pays local tax (IGIC).
  

Our logistics partners work to ensure smooth and timely deliveries across Europe and beyond. Still, local import laws and customs processes may affect delivery times slightly.

Customers are responsible for complying with their country’s customs regulations and for paying any related import fees. Palloro provides all necessary documentation to simplify customs clearance and ensure your order reaches you as quickly as possible.

Every Palloro delivery is more than just a package — it’s part of the brand experience: fast, reliable, and refined.