Refund policy
A clear 30-day return policy. If your item is eligible, contact us within 30 calendar days after delivery.
Return summary
from delivery
beyond reasonable inspection
for change-of-mind returns
after receipt and inspection
Need assistance
Contact us about a return
Before sending anything back, use our Contact Us page. Include your order number, the email used for the order, the item concerned and a brief explanation. Add clear photographs if the item is damaged, incorrect or appears defective.
We will respond to your initial return inquiry within 1 business day. A response does not by itself confirm that the return has been approved.
- 01Open Contact Us
- 02Provide your order details
- 03Wait for return instructions
- 04Send only after confirmation
We will provide the correct destination for your order. An unauthorized return may be delayed or sent to the wrong location.
Before you send
Return eligibility
An item is eligible under PALLORO's 30-day commercial return policy when:
- It was purchased directly from palloro.com.
- You contact us within 30 calendar days after delivery.
- It has not been played with or used beyond reasonable inspection.
- It is clean, undamaged and has not been altered or repaired.
- All original packaging, protective materials, accessories and bundle components are included.
- Proof of purchase is available.
Reasonable inspection
You may visually inspect the racket, hold it and check its grip, finish and general condition.
What counts as use
Ball contact, practice, match play or other court use is not covered by the change-of-mind return promise.
Not covered by the 30-day commercial promise
- Items purchased from another retailer or marketplace.
- Items showing court use, impact, wear, damage, modification or improper handling after delivery.
- Items customized, altered or repaired at your request.
- Incomplete returns, unless Client Care approved otherwise in writing.
These exclusions apply only to PALLORO's voluntary return promise. They do not limit rights available when an item is faulty, damaged, incorrect or not as described.
Who pays
Return shipping
You pay the return shipping cost. Use a tracked service, pack the item securely and keep the shipping receipt.
PALLORO covers the return solution for an approved incorrect, transit-damaged or defective item.
We will help
Damaged, defective or incorrect items
Use our Contact Us page as soon as reasonably possible. Include your order number, a clear description and photographs of the item, packaging and shipping label where relevant.
Prompt notice helps us investigate shipping damage, but it does not reduce any mandatory rights available to you. A problem discovered after use may be handled through Warranty & Claims rather than as a change-of-mind return.
Complete returns
Bundles and included items
A bundle must be returned with all products, accessories and complimentary items supplied with it. If a component is missing, used or not returnable, its disclosed value may be deducted from the refund where permitted by applicable law.
Client Care will confirm the treatment of the bundle before shipment. PALLORO will not substitute a different racket or bundle component without your consent.
Different item
Exchanges
PALLORO does not offer direct exchanges. To select a different item, contact us about returning the original order and place a new order separately. Availability is not reserved while a return is being processed.
Incorrect, damaged or defective items are handled through Client Care and are not treated as a standard exchange.
After inspection
Refunds
Processing
Within 5 business days after the approved return is received and inspected.
Refund method
The original payment method. Store credit is used only if you choose it.
Delivery charges
Refundable when required by law or when the return results from an error by PALLORO. Expedited delivery upgrades are otherwise not refundable.
Duties and fees
Amounts paid directly to an authority, carrier or third party cannot be refunded by PALLORO. Amounts collected by PALLORO are handled as required by law.
Your bank or payment provider may need additional time to display the credit. If 10 business days have passed since we confirmed that the refund was issued, use our Contact Us page.
Important
Your mandatory rights
This policy is in addition to, and does not limit, mandatory consumer rights available to you under applicable law. Where applicable law provides a more favorable right or remedy, it remains available.
Client Care
Need help?
Questions about eligibility, return instructions or refund status.
Effective date: August 22, 2026
Last updated: August 24, 2026