Privacy Policy

Scope of this policy

This Privacy Policy explains how personal information may be collected and used when you visit palloro.com, create an account, place an order, subscribe to communications or contact us.

“PALLORO”, “we”, “us” and “our” refer to the operator of palloro.com acting under the PALLORO trade name. For privacy questions or requests, use the Contact Us page.

The store is hosted by Shopify. Shopify and connected providers may process information needed to operate the storefront, checkout, payments, security and related services.

Personal information we collect

The information collected depends on how you use the website and may include:

Contact details: name, email address, phone number, billing address and shipping address.
Order information: products selected, order value, delivery method, transaction status, returns and support history.
Account information: login details, saved preferences and account activity.
Payment-related information: payment status and limited transaction details provided by the selected payment service.
Device and usage information: IP address, browser, device type, cookie identifiers, pages viewed, interactions, referral source and approximate location derived from technical data.
Communications: information included in forms, messages and support requests.
Preferences: subscriptions, consent choices and engagement with communications.

How information is collected

Information may come directly from you, from your use of the website, or from providers involved in payments, fraud prevention, delivery, analytics, advertising and store operations.

How we use personal information

Personal information may be used to:

operate the website and provide requested account features;
process, confirm, deliver, cancel, return or refund orders;
respond to questions and provide customer support;
protect the website, customers and transactions from fraud, misuse and security threats;
keep appropriate records and meet legal obligations;
measure and improve website performance and customer experience; and
send or measure marketing where permitted by law and your privacy choices.

Depending on the activity and applicable law, processing may be necessary to perform a contract, meet a legal duty, pursue a legitimate business interest or act on your consent.

Information you choose to provide

You can browse parts of the website without submitting order or account details. Information marked as required is needed to complete the relevant request. If it is not provided, we may be unable to create an account, process an order, deliver a product or respond to the request.

Cookies, analytics and advertising

Cookies, pixels, tags and similar technologies may be used to keep the store working, remember choices, understand performance, prevent fraud and measure marketing.

Some technologies are necessary for core functions. Others may depend on consent or available privacy choices. Controls may include the website’s privacy interface, browser or device settings and unsubscribe links.

Disabling some technologies may affect account, storefront or checkout features.

How information is shared

Information may be disclosed where reasonably necessary to:

Shopify and providers supporting hosting, checkout, security and store operation;
payment and fraud-prevention services;
carriers, warehouses and fulfillment partners;
support, email, analytics, advertising and technology providers;
professional advisers or transaction partners where relevant; and
courts, regulators or public authorities where disclosure is required.

Third-party services operate under their own terms, privacy practices and legal obligations.

International data transfers

The website uses providers that may process information in more than one country. Any transfer is subject to the requirements and safeguards that apply to the provider, the information and the relevant law.

Data retention

Information is retained for as long as reasonably needed for the purpose for which it was collected, including order fulfillment, support, fraud prevention, recordkeeping, legal compliance and dispute resolution.

The period varies by information type and circumstances. Information may then be deleted, anonymized or retained where the law requires or permits it.

Your privacy rights and choices

Depending on applicable law, you may have rights to access, correct, delete, restrict or receive personal information, and to object to or opt out of certain processing, advertising or data sharing. You may withdraw consent where processing depends on consent.

Rights may be subject to lawful exceptions. We may request information needed to verify the request and protect your account or information.

Use the Contact Us page and state that your message concerns privacy. You may also have the right to contact the privacy or consumer authority available to you.

Security and children’s privacy

Reasonable administrative, technical and organizational measures are used to protect personal information. No online service or transmission method can be guaranteed to be completely secure.

The store is not intended for children. A parent or guardian who believes a child has submitted personal information may contact us.

Updates to this policy

This policy may change when the website, services, providers or legal requirements change. The date at the top identifies the current published version. Additional notice will be provided where required.